Refunds and Cancellation

At BedR, we prioritize providing a smooth booking experience while maintaining clear and fair policies. This Refunds and Cancellation Policy outlines the conditions under which cancellations and refunds are handled. By using our platform, you agree to the terms outlined below.

1. General Terms

This policy applies to tenants booking PGs or hostels through the BedR platform.
Cancellations and refunds are governed strictly by the timelines and conditions specified in this policy.
By confirming a booking, the tenant acknowledges and agrees to the terms of this Refunds and Cancellation Policy.

2. Cancellation Policy for Tenants

2.1 Free Cancellation Window

Tenants can cancel their booking free of charge within 48 hours after the PG owner has approved the booking request.

2.2 Non-Refundable Policy

Cancellations requested after the 48-hour free cancellation window will result in forfeiture of the booking fee.

3. Refund Policy

3.1 Refund Eligibility

Eligible Refunds: Cancellations made within the 48-hour free cancellation window will qualify for a full refund.
Ineligible Refunds: Cancellations made beyond the 48-hour window are not eligible for a refund.

3.2 Refund Process

Upon receiving the cancellation email, BedR will review the request and process refunds within 7-14 business days.
Refunds will be credited to the original payment method used during the booking.

4. Discrepancies in Property Listings

If the tenant discovers that the property does not match the description provided on BedR, they must report the issue within 24 hours of check-in.

5. Force Majeure

In cases of unforeseen circumstances such as natural disasters or political instability, BedR will assess refund requests on a case-by-case basis.