Refunds and Cancellation Policy

Effective Date: July 14, 2025
Entity: BedR Realcon Private Limited (“BedR”)

At BedR, we prioritize providing a smooth, transparent, and reliable booking experience while maintaining clear and fair policies for all users. This Refunds and Cancellation Policy outlines the conditions under which cancellations, refunds, and exceptions are handled. By using the BedR platform and completing a booking, you acknowledge and agree to all terms mentioned below.

1. General Terms

This policy applies exclusively to tenants (students or working professionals) booking Paying Guest (PG) accommodations, hostels, or co-living spaces through the BedR website or mobile application.
Cancellations and refunds are governed strictly by the timelines, conditions, and methods specified in this policy.
By confirming a booking or making a payment on BedR, the tenant acknowledges:
- That BedR operates as a digital intermediary and not a property owner or agent.
- That this policy forms an integral part of the BedR Terms and Conditions.
- That any exceptions to this policy will be handled solely at BedR’s discretion.
Refunds are processed only for payments made directly through the BedR platform using approved payment gateways (Razorpay, Cashfree, etc.). Any offline or off-platform payments are not covered under this policy.

2. Cancellation Policy for Tenants

2.1 Free Cancellation Window

Tenants may cancel their booking free of charge within 48 hours after the PG owner has approved the booking request.

The 48-hour window begins from the time the booking approval notification is sent via SMS, email, or app alert.

Cancellations within this period are eligible for a 100% refund of the booking amount, excluding payment gateway charges (if applicable).

2.2 Non-Refundable Policy

Cancellations made after the 48-hour window are considered final and non-refundable, regardless of the reason (change of plans, alternate booking, delay in moving, etc.).

BedR’s platform and service fees are non-refundable once the booking is confirmed.

No refunds are provided for “no-shows,” partial stays, or early check-outs.

2.3 Owner-Initiated Cancellations

If a PG owner cancels a confirmed booking, the tenant will receive a 100% refund, including the BedR service fee.

BedR may, in such cases, offer alternative verified properties of similar quality and price range to ensure the tenant is not inconvenienced.

2.4 Duplicate Bookings or Payment Errors

In the event of duplicate payments or accidental multiple bookings of the same property, the tenant must report the issue tocontact@bedrindia.com within 24 hours.

Upon verification, BedR will process a full refund for duplicate transactions within the specified timeline.

3. Refund Policy

3.1 Refund Eligibility

Eligible Refunds: Cancellations made within the 48-hour free cancellation window will qualify for a full refund of the booking amount, excluding any non-refundable processing charges imposed by the payment gateway.
Ineligible Refunds: Cancellations made beyond the 48-hour window are not eligible for refunds.
Bookings made outside the BedR platform or direct transactions between the tenant and PG owner are not covered.
Refunds will not be applicable if the tenant fails to submit a formal cancellation request through the BedR platform or registered email.

3.2 Refund Process

Tenants must submit a cancellation request through the BedR dashboard or by emailingcontact@bedrindia.com with the booking reference number.
BedR will acknowledge receipt within 48 hours and verify eligibility for a refund.
Verified refunds will be processed within 7–14 business days from the date of confirmation.
Refunds will be credited to the original payment method (UPI, debit/credit card, wallet, or net banking) used during the booking.
In cases where the original payment method is unavailable or inactive, BedR may issue the refund via bank transfer, subject to verification of account ownership.

4. Discrepancies in Property Listings

If a tenant discovers upon arrival that the property does not match the description provided on BedR (e.g., false amenities, inaccurate room type, unsanitary conditions, or missing facilities), they must report the discrepancy within 24 hours of check-in by:

Submitting photographic/video evidence through the BedR support portal, or
Emailingcontact@bedrindia.com with clear details of the issue.

Upon verification, BedR may:

Facilitate a 100% refund, or
Offer a replacement property of comparable rent and quality, subject to tenant’s acceptance.

Failure to report discrepancies within the 24-hour timeframe will render the tenant ineligible for refund consideration under this clause.

5. Force Majeure

In cases of unforeseen circumstances or events beyond BedR’s reasonable control — including but not limited to natural disasters, government regulations, public health emergencies, strikes, riots, or political instability — refund requests will be assessed on a case-by-case basis.

BedR reserves the right to issue partial, full, or deferred refunds depending on the nature of the disruption and the extent to which services could not be rendered.

BedR shall not be liable for any delays or failures caused by such events, provided reasonable efforts are made to inform the affected users.

6. Refunds Related to BedR Premium Pass

6.1 Non-Refundable Policy

The BedR Premium Pass is a non-refundable, non-transferable membership plan. Once purchased, no cancellations or refunds are permitted under any circumstances, including but not limited to non-usage, dissatisfaction, or inability to find a suitable property.

6.2 Scope of Refund Policy

Refunds are not applicable to the BedR Premium Pass for:

Change of personal circumstances, relocation, or disinterest after purchase.
Partial or non-utilization of included benefits (e.g., unused visits, unclaimed discounts).
Property unavailability during the 3-month validity period.
Technical delays or non-performance of external service providers.

6.3 Service Activation and Validity

The Premium Pass activates immediately upon successful payment confirmation.

The validity period is three (3) months from the activation date and cannot be extended, paused, or transferred.

BedR shall not be liable for expired passes or unused benefits.

6.4 Exceptional Circumstances

In exceptional cases where a Premium Pass was purchased due to a technical error or duplicate transaction, users must contact BedR within 24 hours of purchase with valid proof. Upon verification, BedR may process a full refund within 7–14 business days at its sole discretion.

6.5 No Refunds on Discounts or Visits

The ₹3,000 rent discount provided under the Premium Pass is a one-time, non-reversible offer. If not used, it expires automatically.

The 15 free property visits are inclusive of the plan; unused visits do not qualify for refunds or carry-forward credit.

6.6 Misuse and Revocation

If BedR detects fraudulent activity, resale of benefits, or violation of the BedR Terms and Conditions, the Premium Pass may be immediately revoked without refund.

6.7 Force Majeure Clause

In events beyond BedR’s control (e.g., natural calamities, platform outages, or regulatory directives), refunds for the Premium Pass will not be issued; however, BedR may provide service extensions or goodwill credits at its sole discretion.

7. Communication and Dispute Handling

All refund and cancellation requests must be communicated through official BedR channels (email or in-app support).

Users are advised not to share payment or refund details over unauthorized platforms or third-party communication channels.

Any disputes or refund claims arising under this policy shall be governed by Indian law and resolved in accordance with the Arbitration and Conciliation Act, 1996.

8. Contact Information

For any refund-related queries or assistance, please contact:

📧contact@bedrindia.com